Meet the Team at Norris Tire & Auto Center
At Norris Tire & Auto Center, our team is committed to providing more than just quality automotive repairs—we're dedicated to delivering an exceptional customer experience built on honesty, trust, and personalized service. With decades of combined experience in the automotive industry, our knowledgeable professionals are here to help with everything from routine maintenance and tire services to complex vehicle repairs. We take pride in treating every customer like family and working hard to keep our community safely on the road, one vehicle at a time.
Shannon Newell brings 17 years of automotive industry experience to Norris Tire & Auto Center, including 13 years as a Service Advisor and the past four years as Shop Manager. With an Associate’s Degree in Accounting and a passion for customer service, Shannon is dedicated to creating a welcoming environment where every customer feels valued and confident in their vehicle’s care. She believes in honest communication, quality service, and building lasting relationships with the community.
Outside of work, Shannon is the proud mother of three wonderful children—two daughters and a son—and an even prouder grandmother to her grandson, Damyn. She loves spending time with her family, spoiling her grandson, and is an avid dog lover, especially when it comes to her beloved dog, Oakley.
Becky Lindstrom combines years of automotive knowledge with a passion for helping people. She brings five years of parts experience, three years as a Service Advisor, and more than 25 years of customer service experience to the Norris Tire & Auto Center team. Becky’s friendly personality and commitment to making every customer feel welcome help ensure a positive experience from start to finish.
When she’s away from the shop, Becky enjoys spending time with her three children and two grandchildren. She especially loves sharing her fascination with dinosaurs with her grandkids, creating fun memories together.
Stephen Akers has been part of the automotive industry for nearly two decades. He began his career as a technician in 2007 after earning an Associate’s Degree in Automotive Technology from Parkland College before transitioning into a Service Advisor role in 2018. Having worked with multiple dealerships throughout Central Illinois, Stephen brings extensive technical knowledge and customer service experience to every interaction.
Stephen is passionate about helping customers understand their vehicle’s needs and making the repair process as smooth as possible. Outside of work, he’s actively involved with the local Twisted Koncepts car club and enjoys working on custom cars. Most importantly, he loves creating lasting memories with his wife and their two beautiful daughters.
Banessa Thomas brings more than 32 years of customer service experience and six years in the automotive industry to Norris Tire & Auto Center. Her background includes three years as a Service Advisor and three years as a Warranty Administrator, giving her a well-rounded understanding of both customer care and the automotive repair process. Banessa enjoys helping customers navigate their vehicle’s service needs with honesty, professionalism, and a friendly smile.
Outside of work, Banessa enjoys spending time with her three children and grandbaby, has a passion for classic cars, and loves relaxing by the ocean whenever she gets the chance.